In healthcare, you’re not shifting units of a product. You’re delivering care to people who often have complex and unpredictable needs.
Studying a spreadsheet to discover how long a patient remained within treatment before being discharged may work for an economist, but is hardly helpful for measuring actual outcomes.
The goal is to make sick people better, repair injuries, and help people with long-term health conditions better manage their own health. These are not productivity questions. What should really concern us is quality of care.
Last modified: 12 September 2024
