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It’s really amazing the number of people who contact me for help with all manner of issues, as if I am the sole source of support for an organisation of 8000+ staff.

Just because I have always been supremely helpful in my specialism, it doesn’t mean I can assist with every other issue. Yes, I mean, I can probably provide generic advice. Indeed, I may even know what the exact solution is.

But, actually, it’s not my job to support you, even if yes, fair point, it’s likely to be resolved more quickly by this route. So no, I’m not going to respond to your Sunday afternoon plea for help.

Instead of emailing me, you could quite easily have looked up the correct course of action on the platform I do support. What’s this? Wow, the organisation has a service desk? Who knew?

So I’m sorry, I don’t really care who recommended you contact me. You know there’s a service desk, behind which sits a support team. Contact them. And good luck.