We say, “Understand users and their needs in the context of health and care.”

We emphasise, “Work towards solving the whole problem for users.”

We insist, “Provide a joined up experience across all channels.”

We reiterate, “Make the service simple to use.”

We underline, “Make sure everyone can use the service.”

And yet, here I am, being forced to deliver a suboptimal solution which discards every one of those principles, flying in the face of everything we are trying to achieve.

I wish I wasn’t browbeaten into this. I wish I had stood my ground.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Close Search Window
Please request permission to borrow content.