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We are the untrainable. It doesn’t matter how many times training is repeated or reinforced. It still won’t be translated into practice.

But then, of course, I knew that during the training. For even in the midst of a session delivering the guidance needed, I could see they were not with me at all, but were elsewhere, ploughing through their emails, thoroughly engaged in something else.

Which is exactly why nothing changes, and no improvements are ever made, and everyone carries on as before. Because although they attended the session, they were not with me, not listening, much less understanding.

So on we go, business as usual, continuing as we have always done. Why? Because we never heard anyone telling us it should be done any differently.