It winds me up that our team takes so much on, but can’t even get the basics right.

It irritates me that we’re supposed to be the experts leading the way, but can’t even actualize the training we’ve had.

Really, we’re just a bunch of amateurs. Everything we produce is just awful. Best practices? Nobody cares.

Is it any wonder our head of service has thrown in the towel, frustrated by their inability to affect change? Not at all.

Nothing ever changes. Whenever we’re on the verge of a breakthrough, those whose standards have been raised simply move on to better things.

If only I could do the same.

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